If a student is more than 10 minutes late without notice, the teacher reserves the right to cancel the lesson. The missed session must still be covered, with no exceptions or refunds.

We care deeply about each student’s growth and ask that you come to every lesson with respect, punctuality, and focus - honoring the time and effort invested by both you and your coach.

A positive attitude and consistent engagement make every session more rewarding and accelerate your vocal progress.

Lessons must be paid for in advance.

Automatic payments are set up by Sarah (the owner) based on the agreed schedule — weekly, biweekly, and 1–4 times per month.

If a payment fails or is over 1–2 days late without notice, a $25 late fee may apply.

Balances not cleared promptly may result in a temporary pause in lesson attendance until payment is resolved.

If lessons are paused due to nonpayment, future payments remain owed in full under the Termination Policy.

To avoid being charged for the next month — and to prevent unpaid lessons from turning into additional makeups owed — a Cancellation Form must be submitted by the 1st of the month.

Assessments

    •    Non-refundable.

    •    One reschedule within 30 days (24-hour notice required).

    •    Second reschedule = new fee or rebook later.

    •    Missed or late assessments are forfeited.

Lesson Plans

    •    Non-refundable once confirmed.

    •    Pausing for vacation, reducing frequency, or canceling must be requested by the 1st of the month to adjust the next billing cycle.

    •    Credits may be issued only for verified illness or emergencies and must be used within a reasonable timeframe if approved.

Makeups

    •    24-hour notice required to reschedule.

    •    Same-day cancellations are not guaranteed.

    •    One emergency makeup allowed every 3 months (with proof).

    •    Makeups expire after 1 month unless extended by your coach or Sarah.

Trial Plans

    •    4–8 week plans follow the same refund and attendance rules as regular plans.

We require notice by the 1st of the month to terminate lessons or reduce frequency for the following month.

(We operate on a subscription-based system — billing continues automatically unless notice is submitted by the 1st.)

If you do not cancel or request a frequency change by the 1st, you will be billed the same rate for the next month.

Example:

    •    Cancel by June 1st, and July will not be charged.

    •    Cancel after June 1st, and July’s payment will still be due. Lessons will then officially conclude at the end of July.

Adding Extra Sessions:

No advance notice is required if you wish to add extra lessons during the month — for example, to prepare for auditions or simply enjoy more sessions.

Just inform your coach of the number of additional lessons, and Sarah will update the invoice accordingly.

Submit your request to pause sessions by clicking HERE.

NOTE: Payments will continue and credits will be issued.

Click HERE to submit subscription change.

NOTE: Short absences (2-4 weeks) and normal makeups can be scheduled directly and do not require this form

Use this form for changes that affect future billing, including extended time off or temporary lesson frequency changes.

• Subscriptions are ongoing and cannot be paused

Timing:

• The current month is always set

• Requests must be submitted by the 1st to apply to the next billing cycle

• Temporary frequency changes automatically return to the prior subscription (the month after), unless updated again.

• To end your subscription, official notice must be submitted through the Cancellation form. Texts or emails do not count.

To officially cancel, you must formally submit your cancellation form by clicking HERE

If this form is not submitted, your lessons will not be officially canceled.  Emails/calls or text msg will not suffice.